Payment of Interest to Clients

Under the new SRA Accounts Rules 2019 we are obliged to account to clients for interest on client funds when it is fair and reasonable to do so in all the circumstances (Rule 7). We have a written policy on the payment of interest, which seeks to provide a fair outcome. Please click on this link to see our current policy.

Email

We do not send emails from hotmail/gmail addresses, and anything that purports to come from us from such an address will not be genuine.

Our Quality Policy

The Quality Policy of Lanyon Bowdler Solicitors is:

Service and Integrity – putting the client first!

To enact this policy, Lanyon Bowdler Solicitors is committed to:

• Focusing on client needs and expectations by delivering an impartial, confidential service aimed at delighting its clients.
• Compliance with the relevant regulatory standards and requirements.
• Providing a thorough service which adopts the highest levels of technical and professional conduct and adheres to best practice.
• Technically excellent legal advice to a consistently high standard no matter who you deal with from the firm.
• Ensuring staff consider the need to abide by the ‘four Cs’ – Competence, Confidentiality, Commitment and Courtesy.
• Creating a continuous improvement culture throughout the firm.
• The continuing development of staff competency.
• Configuring internal resources to rapidly respond to changing market forces and opportunities, ie optimise strategically against competitors, responding to market changes.
• Offering the right advice. This may not be the easiest to hear, but may be the best solution. Straight advice, in plain English so that clients understand it.
• Advising on likely costs before a job (where possible) providing a transparency on fees and billing. In other words, no surprises. Allow clients to manage their budgets and get value for money.
• We aim to offer the right lawyer at the right time. If clients have a relationship with us, they won’t keep seeing different faces or have to explain the same thing over and over again.
• Inspiring confidence, looking to build long term relationships, not just a “one off” transaction.
• We deliver what we promise.

Equal Opportunities

We believe in equality!

Lanyon Bowdler will not discriminate on the grounds of:

• race or colour;
• ethnic or national origin;
• sex;
• marital status;
• sexual orientation;
• disability;
• age; or
• religion

in any of the following:

• provision of services to clients or to discrete client groups;
• recruitment and selection of the Firm’s employees;
• treatment of any of the Firm’s, or its contractors’, employees, workers or contractors; and
• selection, approval and evaluation of any suppliers.

In response to our Regulator’s requirements we have produced a summary of our workforce diversity data. You can view the summary by clicking here.