Providing the Best Service for YOU

What represents “best” service?

Answer: Not one thing. All our clients have different expectations and different requirements.

As a firm we are 100% committed to providing our clients with a fantastic service and Total Customer Care (TCC).

As a modern and progressive services firm we stepped back and looked at the component parts of our offering and asked: How can we make our service delivery better? What do our clients want?

We realised all our clients want different things, and it was a full time job to ensure that our client service was the best it could be.

Lanyon Bowdler actually has a Compliance Team led by a senior compliance officer, who work with our partners and lawyers to ensure that YOU receive the total service you deserve.

Lanyon Bowdler has implemented a philosophy that we call Total Customer Care.

• We value all clients.
• We listen to all clients and their specific needs.
• We give clear upfront advice.
• We believe in “no surprises”, clients will not incur any surprise bills from Lanyon Bowdler.
• We believe in prompt delivery – if we set a deadline we’ll meet it.
• We answer calls promptly.
• We speak in plain English, so that you understand our advice.

After every “piece of work” Lanyon Bowdler provides for our clients, we encourage feedback through ReviewSolicitors. You can visit our profile on their website to read client reviews.